Terms & Conditions

Effective Date: [Insert Date]

Welcome to RILAYS. By accessing or using our website, services, or selling and buying through RILAYS, you agree to be bound by the following Terms & Conditions. Please read them carefully before proceeding.

  1. General
    • RILAYS is a platform that facilitates the buying and selling of authenticated, pre-loved luxury items.
    • By using RILAYS, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.
    • RILAYS reserves the right to update or modify these Terms at any time. Continued use of the platform after changes implies acceptance of the updated Terms.
  2. Selling with RILAYS
    a. Ownership & Authenticity
    • The Seller represents and warrants that they are the rightful owner of the item(s) and have full authority to sell.
    • All items submitted must be genuine and free of counterfeit. Any counterfeit or misrepresented products will be returned, and the Seller may be liable for fees.
    b. Submission & Authentication
    • Sellers must provide all original accessories, documents, and packaging where available.
    • RILAYS' in-house experts will inspect, verify, and authenticate each item. Acceptance is at the sole discretion of RILAYS.
    • A non-refundable rejection fee may apply for items that fail authentication.
    c. Pricing & Consignment
    • Once authenticated, RILAYS will suggest a market price. Final pricing is agreed upon with the Seller.
    • RILAYS may apply discounts, promotions, or marketing campaigns to facilitate sales.
    d. Listing Period
    • Items are typically listed for 4 months. Unsold items may be returned or extended with the Seller's consent, possibly at a revised price.
    e. Refurbishment
    • RILAYS may provide cleaning, repair, or photography services to enhance marketability. Normal wear from refurbishment is not the responsibility of RILAYS.
  3. Buying from RILAYS
    a. Product Condition
    • All items sold are pre-owned luxury goods. Condition details will be provided in product descriptions. Buyers acknowledge items may not be "new."
    b. Payment & Pricing
    • Prices include applicable GST. Shipping charges, if any, will be added at checkout.
    • RILAYS reserves the right to adjust prices and run promotional offers without notice.
    c. Delivery
    • Orders are typically processed within 24–48 hours. Delivery timelines vary by location.
    • Express delivery options may be available at additional cost.
    • Responsibility for the item transfers to the Buyer upon delivery and signature confirmation.
    d. Returns & Exchanges
    • Returns/exchanges are accepted only if requested within 24 hours of delivery.
    • Approved returns may be processed as a credit note valid for 12 months.
    • Certain items may not be eligible for return (e.g., items sold on discount, or items marked final sale).
  4. Risk, Insurance & Liability
    • While in RILAYS' possession, items are stored securely with reasonable care.
    • Shipping between Seller and RILAYS, or RILAYS and Buyer, is handled by third-party couriers. RILAYS is not liable for damage/loss during transit.
    • Sellers/Buyers are advised to insure their items during shipping.
  5. Payments to Sellers
    • Sellers will receive payment after an item is sold and the transaction is complete.
    • Payments are processed within 40–45 business days from the date of sale.
  6. Termination & Withdrawal
    • Sellers may request withdrawal of items at any time, subject to applicable handling or delivery fees.
    • RILAYS may terminate agreements if items are found counterfeit or if Sellers breach these Terms.
  7. Limitation of Liability
    • RILAYS provides authentication and resale services on a best-effort basis. Authentication is based on expert opinion and not absolute manufacturer certification.
    • RILAYS will not be liable for indirect, incidental, or consequential damages arising out of use of its services.
  8. Governing Law
    • These Terms are governed by and construed in accordance with the laws of India.
    • Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City].
  9. Contact Us For queries, please contact: