Return & Exchange

At Rilays, each piece is crafted with precision and undergoes strict quality checks before it reaches you. We want your experience to be seamless, and if something isn’t quite right, we’re here to help.

1. Eligibility for Returns & Exchanges
  • Please inform our Customer Care team within 24 hours of delivery if you wish to return or exchange your order.
  • All items must be returned within 7 days of delivery, in their original condition — unworn, unused, with all tags, authenticity seals, documents, and packaging intact.
  • Returns will not be accepted if:
    • The authenticity seal is broken.
    • Tags, packaging, or accessories are missing.
    • The product shows signs of use, damage, or alteration.
    • Sale, discounted, or customized items are not eligible for return or exchange.
2. Exchange & Store Credit
  • Exchange: You may exchange your item for another size or product of equal or higher value (price difference applies).
  • Store Credit: If an exchange is not preferred, we will issue a store credit valid for 6 months, redeemable on full-priced merchandise only.
  • Store credits must be redeemed in one transaction and cannot be used during sale periods.
3. Return Process
  • Contact us at [rilaysgroup@gmail.com] within 24 hours of receiving your order.
  • Share an unboxing video of the package (mandatory for claims of damage/defect).
  • Once approved, pack the product securely with its original packaging, tags, and documentation.
  • Ship the product back to us. Return shipping is the responsibility of the customer unless the item is defective or incorrectly supplied.
4. Important Notes
  • Orders refused at the time of delivery without valid reason will result in forfeiture of the advance amount.
  • Exchanges and store credits are processed within 7–10 working days after the returned item is inspected and approved.
  • Rilays is not responsible for natural fabric variations, minor color differences due to screen resolutions, or damages caused after purchase through improper use or handling.