At Rilays, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.rilays.com (“Website”) or interact with our products and services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect
   We may collect the following categories of information:
   1. Personal Information You Provide
      1. Name, email address, and phone number
      2. Billing and shipping addresses
      3. Payment details (processed securely via third-party gateways)
      4. Information you provide through communications, forms, or chats
   2. Automatically Collected Information
      1. Device and browser details (e.g., IP address, browser type, operating system)
      2. Log data, website usage, and clickstream information
         Data collected through cookies, pixels, and similar tracking technologies
      3. For more details, please refer to our Cookie Policy.
         
   3. Information from Third Parties
      1. We may receive limited personal data from third-party authentication services, payment processors, or social media platforms if you use them to access our site or make a purchase.
         
2. How We Use Your Information
   Your information may be used for the following purposes:
   1. To process and fulfill orders, payments, and deliveries
   2. To provide customer support and respond to inquiries
   3. To send order updates, service information, and marketing communications (only with your consent)
   4. To improve our website, products, and services
   5. To detect and prevent fraud or misuse of our platform
   6. To comply with legal and regulatory obligations or enforce our Terms of Use
3. Disclosure of Information
   We do not sell or rent your personal data. We may share your information only in the following cases:
   1. Service Providers: Trusted third parties who assist with website operations, payment processing, logistics, marketing, or analytics
   2. Legal Authorities: When required to comply with the law, regulations, or protect our legal rights
   3. Authentication Partners: For third-party verification of product authenticity when applicable
   4. Other Parties: With your explicit consent or as otherwise disclosed at the time of collection All partners are contractually bound to handle your data securely and use it solely for the intended purpose.
4. Your Choices and Rights  
   1. You have the right to:
      1. Access, update, or delete your personal data
      2. Opt out of marketing communications anytime via the unsubscribe link or by contacting us
      3. Manage cookie preferences through your browser settings
         Withdraw consent for data processing (where applicable) To exercise these rights, please email us at rilaysgroup@gmail.com.
5. Data Security
   
   1. We implement reasonable administrative, technical, and physical safeguards — including SSL encryption and restricted access — to protect your personal information. While we strive to ensure security, no method of online transmission or storage is completely secure, and we cannot guarantee absolute protection.
      
6. Advertising and Analytics Policies
   1. We may use online advertising platforms such as Meta (Facebook, Instagram) and Google Ads to promote our products and services.
      
      1. Meta (Facebook & Instagram)
         
         1. We may use tools like Meta Pixel to understand visitor behavior and improve our ad targeting.
         2. You can manage your ad preferences directly through your Meta account settings.
         3. We comply with Meta’s advertising and privacy policies.
      2. Google Ads & Analytics
         1. We may use Google Ads and Google Analytics to measure performance and personalize advertising.
         2. You can control ad preferences via your Google account settings.
         3. We adhere to Google’s advertising and data use policies.   We do not combine personally identifiable information with advertising data unless you explicitly consent.
7. Data Retention
   1. Your personal data is retained only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable law. Once data is no longer required, it is securely deleted or anonymized.
      
8. Children’s Privacy
   
   1. Rilays does not knowingly collect personal information from individuals under 18 years of age. If we become aware of such data collection, we will promptly delete the information.
      
9. Updates to This Policy
   1. We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. The revised version will be posted on this page with the updated effective date.
      
10. Contact Us
    1. If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact us: Rilays Customer Care
       📧 rilaysgroup@gmail.com
       🌐 www.rilays.com
       📍 BJ 124, Shalimar Bagh, Delhi, India